SIGNATURIZE – TERMS OF SALE

Signaturize is made available by Signaturize Limited, a company registered in England with company number 11520841 whose registered office is at The Refinery, 13 Radnor Walk, Chelsea, London, United Kingdom, SW3 4BP (referred to as “we” “us” and “our” in these Terms). Our main trading address is Cranmore House, Suite D, 611 Lisburn Rd, Belfast, BT9 7GT. Our VAT number is 317288293. We operate the website https://www.signaturize.com/ (the “Website“) and the Signaturize Mobile App (the “App“). The Website (including all sub-domains) and the App are together the “Signaturize Sites”.

  1. Understanding these Terms of Sale
    • These terms of sale (“Terms”) set out the terms on which you may order Products and/or Services made available on the Signaurize Sites.
    • Please note, however, that certain functions made available on the Signaturize Sites are governed by additional terms and conditions, including:
      • the website terms of use (available here);
      • the Account Terms (available here); and
      • the App End User Licence Agreement (available here).
    • In addition to clause 2 above, please note that the Website uses cookies, the use of which is governed by our privacy policy and we only use your personal information in accordance with our privacy policy. Our privacy policy is available here.
    • Please note that any purchases made though the Signaturize Sites are intended for domestic, private and non-commercial use. You should only make purchases from the Signaturize Sites if you are acting for purposes that are wholly or mainly outside of your trade, business, craft or profession (a “Consumer”). By making a purchase through the Signaturize Sites and accepting these Terms, you represent to us that you are acting as a Consumer and not for purposes relating to your trade, business, craft or profession.
    • Please note that it is your responsibility to obtain any permits, consents and/or approvals required to receive any Products and/or Services that you order via the Signaturize Sites at your address.
  2. Definitions
    • In these terms:

Additional Terms” means any additional terms applicable to a Third Party Seller Contract, as specified by a Third Party Seller in a Listing;

Business Day” means a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business;

Confirmation Email” has the meaning given in clause 5.5;

Consumer has the meaning given in clause 1.4;

Contract” means the contract between you and us in relation to your Order for Products and/or Services;

Guide Prices” has the meaning given in clause 4.2;

Listing” means a listing for a Product and/or Service on the Signaturize Sites which provides details of the Product and/or Service being offered;

Order” has the meaning given in clause 5.1;

Order Acknowledgement” has the meaning given in clause 5.4;

Product” means a product which is made available for purchase on the Signaturize Sites;

Project Design” means the electronic version of a Project;

Project” the design of a living space using virtual reality via the Signaturize Sites;

Regulations” has the meaning given in clause 8.3.1;

Service” means a service which is made available for purchase on the Signaturize Sites;

Sourcing Service” has the meaning given in clause 4.1 ;

Third Party Seller” means any person, other than us, offering Products and/or Services on the Signaturize Sites; and

Third Party Seller Contract” means the contract between you and a Third Party Seller in relation to your Order for Products and/or Services.

  1. RULES OF Interpretation
    • When certain words and phrases are used in these Terms, they have specific meanings (these are known as “defined terms“). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
    • In these Terms:
      • when we refer to “we“, “us” or “our“, we mean the Company; and when we refer to “you” or “your” we mean you, the person making a purchase via the Signaturize Sites.
      • use of the singular includes the plural and vice versa;
      • any references to a “person” or “entity” shall be construed so as to include any individual, firm, company or other body corporate, government, state or agency of a state, local or municipal authority or government body or any joint venture, association or partnership (whether or not having separate legal personality);
      • any reference to a statute, statutory provision, subordinate legislation, code or guideline (“legislation“) is a reference to such legislation as amended and in force from time to time and to any legislation which re-enacts or consolidates (with or without modification) any such legislation;
      • any phrase introduced by the terms “including“, “include“, “in particular” or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
      • in writing includes by email unless otherwise indicated.
  1. sourcing service
    • We offer a sourcing service, whereby we obtain quotes and consult with third party suppliers to obtain quotes for items which you wish to source after viewing those items virtually in a Project Design (the “Sourcing Service”).
    • We provide guide prices for items displayed in Project Designs (“Guide Prices”). Please note that Guide Prices are not the final price you will pay for an item and are indicative only.
    • Once we have obtained quotes for the items you have asked us to source, we will present those quotes to you and you will have the option to purchase any of the Products presented to you. Please note that if you choose to purchase a Product after using the Sourcing Service you will be required to place a new and separate Order for that Product.
    • The price of the Sourcing Service will be displayed to you during the order process.
  2. Orders
    • You must be at least 18 years old to place an order via the Signaturize Sites (an “Order“).
    • The Signaturize Sites allow you to purchase:
      • the Sourcing Service; and
      • Products and/or Services that have been presented to you after using the Sourcing Service.

When placing an Order for a Product and/or Service that has been presented to you after using the Sourcing Service, you agree that you are responsible for reading the full description of the Product and/or Service and any further information detailed in a Listing prior to placing an Order.

  • In order to submit an Order you must first register an account with us and then follow the procedure set out on the Signaturize Sites to submit your Order. You should check all of the information that you enter and correct any errors before submitting your Order, as once your Order is submitted we will begin processing it immediately. Please note that all orders placed and processed via the Signaturize Sites shall be in the English language. These Terms will not be filed by us.
  • Your Order constitutes an offer to us or (where applicable) a Third Party Seller. When you place an Order, we will send you an email acknowledging receipt of your Order (“Order Acknowledgment“). Please note the Order Acknowledgement does not constitute our acceptance of your Order.
  • We will confirm acceptance of your Order by sending you an email confirming the information you included in your Order (the “Confirmation Email“). Unless you have cancelled your Order prior to this point or you have been notified we or (where applicable) the Third Party Seller cannot accept your Order:
    • if you have purchased Products and/or Services from us, these Terms and the Order will become legally binding on you and us when we send you the Confirmation Email and each Order shall incorporate the Terms and shall be a new and separate Contract between you and us; or
    • if you have purchased Products and/or Services from a Third Party Seller, these Terms and the Order will become legally binding on you and the Third Party Seller when we send you the Confirmation Email and each Order shall incorporate the Terms and shall be a new and separate Third Party Seller Contract between you and the Third Party Seller. The Third Party Seller may specify in a Listing that Additional Terms apply. Where this is the case, the Additional Terms will also become legally binding on you and the Third Party Seller when we send you the Confirmation Email. Please note that clauses 1, 2, 3, 8.1, 10.1, 10.2, 10.3, 10.6, 12, 14.1, 14.2, 16.1, 16.2 and 16.3 will be binding on you and us when we send you the Confirmation Email, even if you have made a purchase from a Third Party Seller.
  • We are not a party to any Third Party Seller Contract and shall have no liability under any Third Party Seller Contract. The Third Party Seller Contract is between you and the Third Party Seller.
  1. Delivery of Products
    • Please note that Orders can only be delivered to addresses in the United Kingdom. There may be additional restrictions on where in the United Kingdom a Product can be delivered. Please check the Product’s Listing for further information.
    • The costs of delivery will be as displayed to you during the order process.
    • You will be provided with a delivery estimate during the Order process and such delivery estimate will be confirmed in the Confirmation Email.
    • Delivery of Products is limited to placing the Products immediately inside the outside door of your address, unless otherwise specified in the Listing or during the order process.
    • You are responsible for taking measurements at your address to ensure that any Products you order:
      • will pass freely and can be transported: (i) through your front door; (ii) past any stairways, corridors or doorways; and (iii) into any room where you choose to place such Products; and
      • will fit in any room where you choose to place such Products.

It is your responsibility to ensure that, if delivery will be made inside your address: (i) the delivery team is able to easily access the room where you are intending to place your Products; and (ii) you comply with all applicable laws in relation to taking deliveries at your address, including health and safety laws. You agree to ensure that the area where you want your Product(s) placed is clear. You acknowledge that the delivery team will not enter your address if, in their reasonable discretion, they deem it unsafe to do so.

  • If:
    • you ordered Products from us, we will not be responsible for any damage at your address resulting from the ordinary use of, and access to, your address to deliver Products that you have ordered; or
    • you ordered Products from the Third Party Seller, the Third Party Seller will not be responsible for any damage at your address resulting from the ordinary use of, and access to, your address to deliver Products that you have ordered.
  • You will be responsible for safely and lawfully disposing of any packaging supplied with Products that you have ordered.
  • If our or the Third Party Seller’s supply of the Products is delayed by an event outside our or the Third Party Seller’s control then we or the Third Party Seller (as applicable) will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
  • If no one is available at your address to take delivery of the Products, we or the Third Party Seller (as applicable) will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.
  • If you do not collect the Products from us or the Third Party Seller (as applicable) as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we or the Third Party Seller will contact you for further instructions and, if after 5 Business Days you fail to re-arrange delivery or collect the Products, we or the Third Party Seller (as applicable) may charge you for storage costs (at a rate of 1% of the total value of the Products per day, beyond the initial 5 Business Days) and any further delivery costs. If, despite our or the Third Party Seller’s reasonable efforts:
    • we are unable to contact you or re-arrange delivery or collection we may end the Contract; or
    • the Third Party Seller is unable to contact you or re-arrange delivery or collection, the Third Party Seller may end the Third Party Seller Contract.

If we or the Third Party Seller end the Contract  or Third Party Seller Contract (as applicable) we or the Third Party Seller (as applicable) will refund any money you have paid in advance for Products that have not been provided but we or the Third Party Seller may deduct or charge you reasonable compensation for the net costs incurred as a result of your breaching the Contract or Third Party Seller Contract (as applicable).

  • A Product will be your responsibility from the time it is delivered to the address you provided in your Order. You own a Product once you have paid for it in full.
  1. Payment
    • The prices for the Services, the Products and delivery are set out on in the Listings on the Signaturize Sites and are inclusive of VAT.
    • It is always possible that, despite our best efforts, some of the Products or Services may be incorrectly priced. We or the Third Party Seller (as applicable) will normally check prices before accepting your Order so that, where a Product or Service’s correct price at the time of your Order is less than the stated price at that time, you will be charged the lower amount. If the Product or Service’s correct price at the time of your Order is higher than the price stated to you, we or the Third Party Seller (as applicable) will contact you for your instructions before your Order is accepted. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we or the Third Party Seller may end the Contract or Third Party Seller Contract (as applicable) and refund you any sums you have paid.
    • If your payment is not authorised, your Order will not be fulfilled.
  2. Cancellation and refunds

Cancellation/changes to an Order

  • Unless otherwise specified in the Listing, you are unable able to make any modifications to the Products or Services after your Order has been accepted.
  • Unless a Listing specifies that additional cancellation and refund rights apply, your cancellation and refund rights are limited to those set out in clauses 3 to 8.21 below.
  • If you have ordered a Product (including where you have ordered Services related to that Product, such as installation), the following sub-clauses apply.
    • You have a legal right to change your mind and cancel the Contract or Third Party Seller Contract (as applicable) within 14 days of delivery of your Products without giving a reason. This right, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013 (the “Regulations”), is explained in more detail below.  Please note that the right to change your mind does not apply to any bespoke Products you purchase from us or a Third Party Seller (i.e. Products that we create to your specification or are clearly personalised).
    • The cancellation period specified in clause 3.1 will expire 14 days from the day on which you acquire, or a third party other than the carrier (as indicated by you) acquires, physical possession of the Products. You may cancel the Contract or Third Party Seller Contract (as applicable) in respect of all Products delivered or in respect of certain of the Products only. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier (as indicated by you) acquires, physical possession of the last Product, part, lot or piece that makes up your Order.
  • If you have ordered a Service, the following sub-clauses apply.
    • You have a legal right, under the Regulations to change your mind and cancel the Contract or Third Party Seller Contract (as applicable) within 14 days of the date of the Contract or Third Party Seller Contract (as applicable) without giving a reason. This right, under the Regulations, is explained in more detail below.
    • You expressly acknowledge and agree that:
      • if you ordered a Service from us, we may begin providing the Service to you during the period specified in clause 4.1;
      • if you ordered a Service from a Third Party Seller, the Third Party Seller may begin providing the Service to you during the period specified in clause 4.1;
      • if you exercise the right to cancel set out in clause 4.1 after we have started providing the Service, any refund will be reduced pro rata in accordance with the Services which have been provided;
      • if you exercise the right to cancel set out in clause 4.1 after the Third Party Seller has started providing the Service, any refund will be reduced pro rata in accordance with the Services which have been provided; and
      • if the Service is fully performed during the cancellation period specified in clause 4.1, you will lose your right to cancel the Contract or Third Party Seller Contract (as applicable).
    • To exercise the right to cancel under clause 3.1 or 8.4.1:
      • if you placed an Order with us, you must inform us of your decision to cancel the Contract; or
      • if you placed an Order with a Third Party Seller, you must inform the Third Party Seller of your decision to cancel the Third Party Seller Contract,

in each case by making a clear statement (e.g. a letter sent by or email). You may use the following model cancellation form to exercise your right to cancel but you are not required to do so:

Model Cancelation Form

To: Signaturize

Attn: Cancellation

Cranmore House, Suite D

611 Lisburn Road

Belfast, BT9 7GT

UK

E-mail address: support@signaturize.com

 

I/We(*) hereby give notice that I/We(*) cancel from my/our (*) contract of sale of the following goods(*)/for the provision of the following service*,

Ordered on(*) / received on(*)

Name of consumer(s),

Address of consumer(s),

Signature of consumer (only if this form is notified on paper)

Date

(*) Please delete if not applicable

 

  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.
  • If you exercised your right to cancel the Contract, we will send you an acknowledgement of receipt of your notice to cancel by email.
  • If you exercised your right to cancel the Third Party Seller Contract, the Third Party Seller will send you an acknowledgement of receipt of your notice to cancel by email.
  • If you cancel the Contract, we will reimburse you all payments received from you, including the cost of delivery if you ordered a Product (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us and for any deductions permitted under clause 15).
  • If you cancel the Third Party Seller Contract, the Third Party Seller will reimburse you all payments received from you, including the cost of delivery if you ordered a Product (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by the Third Party Seller and for any deductions permitted under clause 16).
  • If you cancel your Contract with us, we will make the reimbursement without undue delay, and not later than:
    • 14 days after the day we receive back from you any Products supplied;
    • (if earlier) 14 days after the day you provide evidence that you have returned the Products; or
    • if there were no Products supplied, 14 days after the day on which we are (as applicable) informed about your decision to cancel the Contract.
  • If you cancel your Third Party Seller Contract with the Third Party Seller, the Third Party Seller will make the reimbursement without undue delay, and not later than:
    • 14 days after the day the Third Party Seller receives back from you any Products supplied;
    • (if earlier) 14 days after the day you provide evidence that you have returned the Products; or
    • if there were no Products supplied, 14 days after the day on which the Third Party Seller is informed about your decision to cancel the Third Party Seller Contract.
  • If you ordered Products from us and wish to exercise your right to cancel we may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.
  • If you ordered Products from the Third Party Seller and wish to exercise your right to cancel the Third Party Seller may withhold reimbursement until the Third Party Seller has received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.
  • If you ordered Products from us, we may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the unfair and/or unreasonable wear and tear of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products. We may make a deduction from any reimbursement (you are entitled to) for such loss in value of any Products we supply.
  • If you ordered Products from a Third Party Seller, the Third Party Seller may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the unfair and/or unreasonable wear and tear of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products. The Third Party Seller may make a deduction from any reimbursement (you are entitled to) for such loss in value of any Products we supply or the Third Party Seller applies (as applicable).

How to return Products

  • If you wish to exercise your rights to a refund under this clause 8, you must return those Products:
    • if you purchased the Products from us, to the address specified by us in the Listing and/or in your Confirmation Email; or
    • if you purchased the Products from the Third Party Seller, to the address specified by the Third Party Seller.

We or the Third Party Seller (as applicable) will pay the costs of return if the Products are faulty or misdescribed in accordance with clause 8.20.  In all other circumstances, you must pay the costs of return.

  • You are responsible for taking reasonable care of the Products until they are returned to us or the Third Party Seller (as applicable). We recommend that you return them using the recommended shipping procedure added in the parcel (if any) and that you keep proof of postage. If:
    • you purchased Products from us, we will be unable to provide you with a full refund if the Products are not returned to us or if they are damaged when they arrive; or
    • you purchased Products from the Third Party Seller, the Third Party Seller will be unable to provide you with a full refund if the Products are not returned to the Third Party Seller or if they are damaged when they arrive.

Refund payments

  • You will be reimbursed using the same means of payment as you used for the initial transaction; we or the Third Party Seller (as applicable) will not charge you any fees for the reimbursement.

Other refunds

  • You have legal rights in relation to Products that are not as described, faulty or otherwise not fit for purpose. If you believe that any Products that you have ordered do not conform with these Terms and:
    • you ordered the Products from us, please contact our Customer Services Team to request a replacement or refund; or
    • you ordered the Products from a Third Party Seller, please contact the Third Party Seller to request a replacement or refund.
  • If, due to unforeseen circumstances, we are unable to fulfil your Order or any of the Products and/or Services in a particular Order, we will refund the value of the Product(s) and/or Service(s) that we are unable to fulfil and, if the full Order is cancelled, any delivery charges. You may obtain a refund by contacting us (see clause 17 below for the contact details).
  • If, due to unforeseen circumstances, the Third Party Seller is unable to fulfil your Order or any of the Products and/or Services in a particular Order, the Third Party Seller will refund the value of the Product(s) and/or Service(s) the Third Party Seller is unable to fulfil and, if the full Order is cancelled, any delivery charges. You may obtain a refund by contacting the Third Party Seller.
  • If the Third Party Seller’s account on the Signaturize Sites is terminated, the Third Party Seller Contract will be cancelled and:
    • if you ordered Services and the Third Party Seller Contract is cancelled before the Services have been provided, you will receive a full refund from the Third Party Seller;
    • if you ordered Services and provision of the Services has begun, you will be refunded by the Third Party Seller any amounts paid by you for Services not yet received; and
    • if you ordered Products, you will be refunded by the Third Party Seller any amounts paid by you for Products not yet shipped.
  1. Products
    • The images of the Products on the Signaturize Sites are for illustrative purposes only. Although we or the Third Party Seller (as applicable) have made every effort to display the colours accurately, we or the Third Party Seller (as applicable) cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images.
    • The images shown in the Project Design are for illustrative purposes only and the Products presented to you in the Listings may vary from those displayed in the Project Design. You are responsible for carefully reviewing the specifications provided for a Product in a Listing, including dimensions, the product description, and product images.
    • The packaging of the Products may vary from that shown in images on the Website.
    • If we or a Third Party Seller are making or supplying a Product based on measurements you have given us, you are responsible for ensuring that these measurements are correct. You will be responsible for paying any additional charges which arise as a result of your failure to supply correct measurements.
  2. Our Liability

This clause 10 only applies if you made a purchase from us.

  • Nothing in these Terms excludes or limits our liability for:
    • death or personal injury caused by our negligence;
    • fraud or fraudulent misrepresentation; and
    • any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
  • Save as set out in clause 1, if you have entered into a Third Party Seller Contract the following sub-clauses apply.
    • In no event shall we be liable to you for any loss or damage that you suffer under or in connection with any Third Party Seller Contract.
    • Whilst we may attempt to mediate disputes between you and a Third Party Seller in accordance with clause 15, we are not a party to such disputes. In no event shall we be liable to you for any loss or damage that you suffer as a result of or in connection with a dispute with a Third Party Seller.
  • If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that the Contract between you and us for your Order became binding (i.e. when the Confirmation Email for that Order was issued).
  • We are under a legal duty to provide you with Products and/or Services that are in conformity with the terms applying to your Order. Nothing in these Terms affects your statutory rights.  If you are resident in the UK, advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.
  • We only supply Products and/or Services for domestic and private use. You agree not to use the Products and/or Services for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • We assume no responsibility for Listings posted on the Signaturize Sites by Third Party Sellers. Such Listings should not be interpreted as endorsement by us of: (i) those Third Party Sellers; or (ii) the Products and/or Services offered by those Third Party Sellers.
  • Save as set out in clause 1, our maximum liability to you under these Terms in respect of any particular Order will be limited to the value of that Order (which includes any delivery charges) as set out in the relevant Confirmation Email.
  1. Third Party Seller Liability

This clause 11 only applies if you made a purchase from a Third Party Seller.

  • Nothing in the Third Party Seller Contract excludes or limits the Third Party Seller’s liability for:
    • death or personal injury caused by our negligence;
    • fraud or fraudulent misrepresentation; and
    • any matter in respect of which it would be unlawful for the Third Party Seller to exclude or restrict its liability.
  • If the Third Party Seller fails to comply with the Third Party Seller Contract, the Third Party Seller is responsible for loss or damage you suffer that is a foreseeable result of the Third Party Seller’s breach of the Third Party Seller Contract or its negligence, but the Third Party Seller is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of the Third Party Seller’s breach or if it was contemplated by you and the Third Party Seller at the time that the Third Party Seller Contract became binding (i.e. when the Confirmation Email for your Order with the Third Party Seller was issued).
  • The Third Party Seller is under a legal duty to provide you with Products and/or Services that are in conformity with the Third Party Seller Contract. Nothing in the Third Party Seller Contact affects your statutory rights.  If you are resident in the UK, advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.
  • The Third Party Seller only supplies Products and/or Services for domestic and private use. You agree not to use the Products and/or Services for any commercial or business purposes and the Third Party Seller has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • Notwithstanding clause 2, and save as set out in clause 11.1, the Third Party Seller’s maximum liability to you under the Third Party Seller Contract in respect of any particular Order will be limited to the value of that Order (which includes any delivery charges) as set out in the relevant Confirmation Email.
  1. Changes to these Terms

We may make changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms) but the Terms applicable at the time of your Order will apply to that Order. Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you access and use the Signaturize Sites and/or order Products and/or Services.

  1. Assignment
    • We may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights or obligations under the Contract. In the event that you have made a purchase from us and we transfer our rights and obligations pursuant to this clause 1 and your rights and obligations materially change under these Terms, we will notify you and you will have the right to cancel this Contract, provided we have not already: (i) delivered the Products to you; and/or (ii) fully performed the Services.
    • The Third Party Seller may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Third Party Seller Contract. In the event that you have made a purchase from the Third Party Seller and the Third Party Seller transfers its rights and obligations pursuant to this clause 2 and your rights and obligations materially change, the Third Party Seller will notify you and you will have the right to cancel the Third Party Seller Contract, provided the Third Party Seller has not already: (i) delivered the Products to you; and/or (ii) fully performed the Services.
    • You may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the:
      • Contract without our prior written consent; or
      • Third Party Seller Contract without the Third Party Seller’s prior written consent.
  1. Other important information
    • Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
    • If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    • If the Third Party Seller fails to insist that you perform any of your obligations under the Third Party Seller Contract, or if it does not enforce its rights against you, or if it delays in doing so, that will not mean that it has waived its rights against you and will not mean that you do not have to comply with those obligations. If it does waive a default by you, it will only do so in writing, and that will not mean that it will automatically waive any later default by you.
    • If you are resident in the European Union and you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We or the Third Party Seller (as applicable) are not obliged to participate in online dispute resolution.
  2. Disputes
    • We will only mediate disputes relating to transactions which take place on the Signaturize Sites. We are not a party to any Third Party Seller Contract. As such, if you have a dispute with a Third Party Seller in relation to a Third Party Seller Contract, we would recommend that you contact that Third Party Seller directly to try and resolve the dispute in the first instance.
    • When you contact the Third Party Seller, you should provide full details of your issue. They will have ten (10) Business Days to respond to you. If you are unable to resolve the dispute with the Third Party Seller within ten (10) Business Days of contacting the Seller, we will attempt to mediate as set out in this clause 15.
    • If you wish to contact us regarding a dispute, we will ask you to provide details of the issue, including:
      • order number;
      • the date you entered into the Third Party Seller Contract;
      • the Products and/or Services which are being provided under the Third Party Seller Contract;
      • the information supplied about the Products and/or Services in the Listing, including any description(s) and image(s) of the Products and/or Services
      • details in dispute; and
      • how you have attempted to resolve the dispute.
    • We will ask you and the Third Party Seller to provide us with further details of the issue, which may include all or some of the information set out in clause 3.
    • Once we have received any information requested pursuant to clause 4, we will consider the dispute and provide a response within ten (10) Business Days.
    • We will not be acting as an arbitrator in relation to any dispute and either party to a dispute will be entitled to pursue legal action at any time.
  3. Governing law and jurisdiction

If you have purchased Products and/or Services from us, clauses 16.1 to 16.3 apply.

  • These Terms are governed by English law. This means that your access to and use of the Signaturize Sites, your purchase of Products and/or Services from us, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law.
  • You may bring any dispute which may arise under these Terms to, at your discretion, either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is an EU Member State, which courts are (with the exclusion of any other court) competent to settle any of such a dispute. We shall bring any dispute which may arise under these Terms to the competent court of your country of habitual residence if this is in an EU Member State or otherwise the competent court of England.
  • If you are resident in the United Kingdom or the European Union and we direct the Signaturize Sites to the country in which you are resident, you will benefit from any mandatory provisions of the law of the country in you are resident. Nothing in these Terms, including clause 1, affects your rights as a Consumer to rely on such mandatory provisions of local law.

If you have purchased Products and/or Services from a Third Party Seller, clauses 16.4 to 16.6 apply

  • The Third Party Seller Contract is governed by English law. This means that your purchase of Products and/or Services from the Third Party Seller, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law.
  • You may bring any dispute which may arise under the Third Party Seller Contract to, at your discretion, either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is an EU Member State, which courts are (with the exclusion of any other court) competent to settle any of such a dispute. The Third Party Seller shall bring any dispute which may arise under the Third Party Seller Contract to the competent court of your country of habitual residence if this is in an EU Member State or otherwise the competent court of England.
  • If you are resident in the United Kingdom or the European Union and the Signaturize Sites are directed to the country in which you are resident, you will benefit from any mandatory provisions of the law of the country in you are resident. Nothing in the Third Party Seller Contract, including clause 4, affects your rights as a Consumer to rely on such mandatory provisions of local law.
  1. Contacting us
    • Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us by clicking here or by using the following details:

Address:                                 The Refinery

13 Radnor Walk

Chelsea

London

United Kingdom

SW3 4BP

Email address:                      support@signaturize.com

Telephone number:            +44 (0) 20 3051 2775

  1. Contacting a third party seller
    • If you wish to contact a Third Party Seller, you can do so by using any of the contact methods set out in the Listing.

Thank you.

Terms last updated September 10th, 2020